Shipping
How long does delivery take?
We ship internationally. Standard delivery takes 7–15 business days depending on your location. Once your order is dispatched, you'll receive a tracking number via email.
Do you ship worldwide?
Yes! We ship to most countries worldwide, including the US, UK, EU, Canada, Australia, and many more.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Orders & Tracking
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link. You can use it to follow your package in real time.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at contact@serixstore.com as soon as possible.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.
What if my item arrived damaged or defective?
We're sorry to hear that! Please email us at contact@serixstore.com with a photo of the damaged item and your order number. We'll resolve it quickly.
How long does a refund take?
Once we receive your return, refunds are processed within 5–10 business days to your original payment method.
Products
Are your products safe to use?
Yes! All our products meet standard safety and quality requirements.
Do you restock sold-out items?
Most of our products are regularly restocked. If an item you want is unavailable, feel free to contact us and we'll let you know when it's back.
Contact Us
Still have questions? We're happy to help! Reach us at contact@serixstore.com and we'll get back to you within 24 hours.